Dingsheng Machine's Effective After-Sales Service in Uzbekistan
Date:Sep 28th, 2023
Zhengzhou Dingsheng Machine Manufacturing Co., Ltd demonstrates its commitment to exceptional after-sales service, as showcased in a recent case in Tashkent, Uzbekistan. The company's proactive response and swift resolution set a high standard in customer support.
In September 21, 2023, Dingsheng Machine received feedback from a valued customer in Tashkent regarding a heat exchanger purchased in October 2021. The customer suspected a leakage issue and promptly contacted their dedicated account manager, Mr. Alex Wang.
Upon receiving the report, Mr. Wang reported the matter to the company's headquarters immediately. Without delay, the company arranged for on-site support in Tashkent, Uzbekistan. On September 22, 2023, Dingsheng Machine's after-sales team arrived at the customer's facility.
With meticulous attention to detail, the team investigated the equipment's usage and engaged in comprehensive discussions with the workshop staff. It was evident that the equipment malfunction had not disrupted the customer's regular production activities. Subsequently, the team reported back to the company and confirmed the root cause of the issue: a welding defect in the equipment. Despite the equipment being beyond the warranty period, there was no evidence of customer misconduct, indicating a quality-related problem.
In response, Dingsheng Machine acted swiftly and responsibly. The company provided a new heat exchanger of the same model at no cost, in addition to covering the shipping expenses. The team at Dingsheng Machinery wasted no time in initiating production and coordinating spare parts for the new heat exchanger, ensuring that it was ready for shipment by September 28, 2023. The customer was promptly notified to arrange for receipt.
Dingsheng Machine's commitment to its customers is clear: a 24-hour response to after-sales issues, on-site personnel dispatched within six days, and the readiness to deliver replacement equipment, all while ensuring minimal disruption to the customer's production.
This case underscores Dingsheng Machine's dedication to delivering top-quality service, exceeding customer expectations, and ensuring the smooth operation of their equipment, even when faced with unexpected challenges.
To inquire about our services and obtain quotes for your vegetable oil processing projects, please contact us through the following channels:
Email: company@dingmachinery.com , WhatsApp: +86-159 3716 3029
In September 21, 2023, Dingsheng Machine received feedback from a valued customer in Tashkent regarding a heat exchanger purchased in October 2021. The customer suspected a leakage issue and promptly contacted their dedicated account manager, Mr. Alex Wang.
Upon receiving the report, Mr. Wang reported the matter to the company's headquarters immediately. Without delay, the company arranged for on-site support in Tashkent, Uzbekistan. On September 22, 2023, Dingsheng Machine's after-sales team arrived at the customer's facility.
With meticulous attention to detail, the team investigated the equipment's usage and engaged in comprehensive discussions with the workshop staff. It was evident that the equipment malfunction had not disrupted the customer's regular production activities. Subsequently, the team reported back to the company and confirmed the root cause of the issue: a welding defect in the equipment. Despite the equipment being beyond the warranty period, there was no evidence of customer misconduct, indicating a quality-related problem.
In response, Dingsheng Machine acted swiftly and responsibly. The company provided a new heat exchanger of the same model at no cost, in addition to covering the shipping expenses. The team at Dingsheng Machinery wasted no time in initiating production and coordinating spare parts for the new heat exchanger, ensuring that it was ready for shipment by September 28, 2023. The customer was promptly notified to arrange for receipt.
Dingsheng Machine's commitment to its customers is clear: a 24-hour response to after-sales issues, on-site personnel dispatched within six days, and the readiness to deliver replacement equipment, all while ensuring minimal disruption to the customer's production.
This case underscores Dingsheng Machine's dedication to delivering top-quality service, exceeding customer expectations, and ensuring the smooth operation of their equipment, even when faced with unexpected challenges.
To inquire about our services and obtain quotes for your vegetable oil processing projects, please contact us through the following channels:
Email: company@dingmachinery.com , WhatsApp: +86-159 3716 3029
Share: